Refund & Returns Policy | SexToyAE

Refund & Returns Policy

At SexToyAE, we want customers to have a clear understanding of our return and refund conditions before placing an order.

Because many of our products are personal-use items, returns may be subject to product type, condition, hygiene requirements, and applicable law.

Before Requesting a Return

Please contact our customer service team before sending any item back.

Provide your order number and explain the reason for your request.

Product Condition

Returned products must meet the applicable return requirements.

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened, used, or removed from their original sealed packaging, where permitted by applicable law.

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, contact us as soon as possible after delivery.

Please provide your order details and, where appropriate, photographs showing the issue so we can review the request.

Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.

Important

Return and refund eligibility may vary by product and situation. Please contact us before returning an item so that we can provide the appropriate instructions.